Testimonials

Client Testimonials

 
Burns Property Management, Dorset.
“With ever changing regulation, MSP’s help, guidance and insight has lead to Burns Property Management collaborating with three other local ARMA managing agents. This has been imperative to ensure that our clients are fully compliant with all aspects of Health & Safety and particularly where CDM 2015 (construction design management) regulations apply. Our working group has successfully increased safety awareness and standards of contractors used on our clients sites which can only be a benefit to all involved”.
Simon Martin, Operations Director, Burns Property Management – November 2018

C & D Roofing, Dorset.
I just wanted to drop you an email to thank you so much for the help, and the time you spent with me on the phone, assisting us through our SMAS and CHAS SSiP (Safety Schemes in Procurement) Accreditation. To have you ‘on-call’, usually on a daily basis, was brilliant. I very much doubt I would have been able to complete the process without your help! Whenever I called, your helpful attitude and friendly approach was so supportive – nothing was too much trouble and when I needed advice regarding further training or the evidence they were asking for, you explained in a way I could understand. C&D Roofing will certainly be recommending MSP Business Services to any contractor needing any Health & Safety advice. Thank you so much.
Correne Coward – C & D Roofing – November 2018

A J Developments Ltd, Dorset.
MSP have held AJ Developments’ Health & Safety contract for over 4 years. MSP Offer up to date, timely and accurate advice. We are delighted that Malcolm and his team have grown alongside our Business, and as a consequence, built great relationships with everyone here at AJ Developments. MSP have found the ideal balance between personal service and professional guidance, so what can be a complex minefield has become manageable with their support.”
Sebastian Janes, Director, AJ Developments Ltd. – November 2018

Bournemouth Glass and Glazing Ltd, Dorset
‘We used MSP to help get us through our CHAS application and they were superb! Kath couldn’t help us enough and any questions or queries I had were answered in a timely and professional manner. We will most certainly be using them again for this and other services’
Jemma, Bournemouth Glass and Glazing Ltd. November 2018

Dave Johnson, Master Locksmith Dorset
I would just like to thank MSP for making the Contractor Competency Process, (which to me looked daunting) straight forward and hassle-free.
Dave Johnson Master Locksmith. October 2018

Dorset Chamber of Commerce and Industry
We use MSP Business Services on various aspects regarding health and safety at our office and they have been fantastic. Malcolm is extremely knowledgeable and takes a realistic, practical and helpful approach at all times. His service is prompt, effective and extremely professional – Malcolm is a pleasure to work with.
Ian Girling, Chief Executive, Dorset Chamber of Commerce and Industry Feb 2018

David Bellamy Garden Services
I have been in business since 1980 and seen many changes…some good…some bad. Over the years we have produced our own Health and Safety Policy and it seemed to be enough (ish). However, since working with MSP Business Services to go on the ‘approved contractors list’ for the managing agents we have had to radically re-do everything and more. Lots of time involved, BUT, I have to say it made sense, and was made so much easier with the help of MSP and in particular Ms Sarah-Mae Culley. She advised, guided and at times NAGGED, but it was all necessary and very much appreciated. We are now on the approved list and would recommend MSP to all new guys setting up to get the help and guidance they need in this ever-changing world. Thank you, MSP.
David Bellamy, owner. March 2018

Just Cleaning Limited – Bournemouth
We are glad to have progressed through the accreditation procedure. I found it all a bit of an uphill struggle to start with but easier as time went on. I also found understanding different interpretations of what was required a bit difficult at the beginning. However, I found the end stage much more straight forward and the examples you provided and the advice you attached to them was very good to the extent that I was able to complete the final elements in confidence and get a real feel for what was required.
I can understand that this process has been a difficult curve for everyone, knowledge and application for the contractors and sheer volume of work for the Managing agents and yourselves.
The end result I am sure will be a much better understanding and compliance to Health and Safety.
Many thanks for your assistance to date and particularly recently.
David Wilson, Director. 23rd March 2018

GP Services – Bournemouth
I was asked by a couple of property management companies I do work for if I was happy to be assessed for my health and safety competency by MSP Business Services. I was a little apprehensive, as I find all that a little daunting, but thanks to MSP’s help and patience, they helped me through it – offering advice and guidance to get me successfully accepted. MSP was so helpful via email and phone sending me links and templates on the correct way to fill out method of work and risk assessment forms, MSP made a difficult situation for me a lot simpler.
Thank you MSP
Gary Setters, Owner. March 2018

MB Cleaning Services – Blandford
I just wanted to email you to say thank you for all the help you gave MBCS during the compliance process. It was refreshing to have someone with such a helpful attitude and who was also a pleasure to deal with! Any question that I had, wasn’t too much and you really helped guide me through the entire process, which ultimately ended in me achieving the necessary compliance for the Health and Safety Competency Assessment. I would highly recommend MSP and if required, would not hesitate to use you again in future.
Marie Murphy, Owner. 20th February 2018

Smart Accountancy Systems Limited – Bournemouth Dorset.
Malcolm is a great guy to work with and I enjoy his practical and pragmatic approach to the many HR questions I have. As a new employer it can be difficult to know where to turn for help but Malcolm has always been there for us even when on holiday! Whether it is general HR advice or contracts of employment he is always top of my list. I have been so impressed with him that we recommend him to clients as well and I don’t do that lightly.
Jon Jenkins, Managing Director. 8th July 2015. Smart Accountancy Systems Limited

Rarely Impossible – Bournemouth Dorset.
When you’re running a business you want to work with people who get things done and to the highest quality. Malcolm and his team do this every time, their professionalism and promptness give you nothing but peace of mind. If you’re in need of contracts, safety training or HR support you couldn’t find anyone better then MSP.
Lee Mallon, Managing Director. 4th July 2015. Rarely Impossible

The Metcalfe Partnership – Ferndown Dorset.
We have recently completed several online courses using MSP’s unique training suite and have found them to be very useful and pertinent to our role as a Legionella Risk Assessment provider. The courses are well thought out, easy to access, understand and follow and enable us to keep up to date with the latest CoSHH guidelines and understanding.
Sian Hemming-Metcalfe. 1st July 2015. The Metcalfe Partnership

Worth Accountants – Poole Dorset.
Malcolm ticks all the boxes for me. Having recently experienced a staff issue I needed to be sure about the action to take. I have known Malcolm for some time but did not have a need for his services until now. Malcolm has always impressed me with his knowledge and professionalism and he did not let me down. I had an immediate response to my plea for help, followed up with a meeting and some great advice to help me resolve the staff issue, without fear of a tribunal. I have no hesitation in recommending Malcolm for all HR / Health & Safety needs.
Steve Worth, Managing Director. April 2014. Worth Accountants

Agricultural Water Engineers Ltd – Dorset.
I thought I had a handle on the Health & Safety side of our Water Engineering Company, but following an accident I realised I needed to make sure everything was in place. I went straight to Malcolm, having known him for a while and seeing how consistently he managed himself and always appeared very knowledgeable in his expert subject I felt comforted that he would sort us out! We are slightly different in our H&S requirements but he rose to the challenge and gave us a superb level of service at a very good price. I will continue to use his expertise and would wholeheartedly recommend him to anyone looking to make sure they are up together in this important area of business.
Karenlee Barratt – Operations Director. August 2013. Agricultural Water Engineers Ltd

The Passionate PA – Dorset.
Malcolm is one of Dorset’s greatest business people – he is genuinely helpful and knowledgeable and the service he provides is exceptional. He is always on hand with straight forward, up to date HR and Health and Safety advice – I can’t recommend him highly enough. Thank you for all your great work Malc, I couldn’t have got through the last 6 months without you!
Kate Chastey. July 2013. The Passionate PA

RT Promotions Ltd – Dorset.
Need help getting your staff contracts, job descriptions, (and countless other documents and policies) in place?
I recommend you take a look at Malcolm at MSP Business Services. It goes without saying that he ticks all the boxes for getting the job done, but it’s the ‘manner’ in which he does it that you’ll find most satisfying.
He has a knack of getting to the heart of the matter and gives great, unsolicited advice that my business has found invaluable.
Richard Mack – Managing Director. December 2012. RT Promotions Ltd

Richmond Home Improvement Co Ltd in Poole, Dorset.
“Earlier this year it became clear, that a complete update and overhaul of my Business’s Health & Safety policy was needed.
I had known Malcolm for a while and based on his Professional and Pleasant manner, instructed him to provide a complete new and up to date Health & Safety policy, with all the necessary Risk Assessments. MSP Business Services provided all this in both Hard Copy and CD format, at a very reasonable cost. Malcolm also dealt directly with our largest Client on their CDM requirements, for our on-going Contract Works. Malcolm Pitcher has a detailed knowledge of his subject, gives enormous value for money and is a pleasure to work with. His input, allowed me to concentrate on running & building my Business.
I would not hesitate in recommending his services to others, which I have already done. Thank You Malcolm and good luck for the future.” October 30, 2011
Top qualities: Great Results, Expert, Good Value
Allan Tofield. Richmond Home Improvement Co Ltd

Specialist Environmental Contractors Ltd in Dorchester, Dorset.
Rich Greening, Managing Director said:
Malcolm Pitcher has carried out several projects for us over a number of months including;

  • Inductions for several new members of staff into the company with regards to Health & Safety and Human Resources. He covered our manual handling training, slips trips and falls and ensured that all the necessary HR documentation was completed and the staff files were correct, compliant and updated.
  • Malcolm carried out several investigations regarding members of staff on performance issues. After the initial investigation he drafted letters and advised on the correct disciplinary action to be taken. He was also available to advise at the time of the disciplinary meeting ensuring that we followed the correct procedures.
  • Malcolm managed a claim for unfair dismissal from an ex-employee. This was a complex issue over several months and envolved many letters to and from the ex employee. When this eventually ended up in an employment tribunal the court awarded in favour of our company and costs were awarded to our company against the ex-member of staff, saving us potentially large court costs and compensation had we lost the case.

We would not hesitate to recommend MSP & Malcolm’s services and appreciate his professional, supportive and helpful style of communication.

1st Response (Fire & Flood) Ltd.

We required the expertise of an external provider to help manage our health and safety properly and to help with accreditation to Safe Contractor, CHAS and Constructionline.

One of our best decisions was to use MSP Business Services for our Health & Safety requirements. Malcolm understood the challenges faced by a small business. He has helped us get everything organised and addressed all our health and safety objectives.

We now have a very detailed Health and Safety Policy, together with Risk Assessments, Method Statements and COSHH assessments. Procedures are in place and we are now confident that we are compliant with all the Regulations. This has allowed us to move our business forward to the next level.

Malcolm made sure that everything was in place for us to achieve accreditation with ‘Safe Contractor’, ‘Constructionline’ and ‘CHAS’ and did all the paperwork for us and provided the necessary templates etc. We got to where we wanted to be on a comparatively cost effective basis.

Malcolm was a pleasure to work with and made a difficult and arduous task achievable. Going forward we will continue to work with him. I would recommend any business trying to establish their health and safety standards to use MSP Business Services.

Mike Sams…MD…1st Response (Fire & Flood) Ltd

M & J Rowe, Redruth, Cornwall.
We have a small family run farming business and used MSP Business Services to help us with an employee who had been off sick for a period of time which we could no longer sustain.

We found MSP both professional and extremely understanding of our situation. They advised us accurately and timely every step of the way.

We would not hesitate to use MSP Business Services again in the future, and would recommend them to others. Thanks again for all your help Malcolm. We hope you have a good summer. Mark and Jane Rowe, Cornwall.